Shipping & Postage

SHIPPING METHODS: We will always use the most economical shipping method compared with delivery time. For deliveries in the UK we use FEDEX for items over 1kg or Royal Mail for items under 1kg. For deliveries overseas we use Royal Mail for items under 2kg and IUPS and Fedex for items over 2kg. Carriage is undertaken in accordance with the carriers terms and conditions.

DISPATCH & DELIVERY: Times are approx and calculated by working days only, you will receive a message when your order has been printed to say it is processing, then another when it has been dispatched by the courier but not Royal Mail. once your order is completed it will be marked as dispatched on the website where you can log in to your account to veiw all your orders to see if it has been sent. PLEASE NOTE we DO NOT ship on saturdays and sunday.

NEXT DAY DELIVERY: We try our best to ensure all items are delivered by the next working day however we are not responsible for courier delays.
Loss or Damage in Transit: We check all goods for quality and condition before they are dispatched. In the unlikely event any part of your order is received missing or in a damaged condition contact us immediately on receipt of your order by e-mailing us at sales@tinkerbellcreations.co.uk. You must retain all damaged items and packing should the carrier need to carry out an inspection. If the goods and packaging are not available for inspection the claim will be rejected and you will be liable for the cost of the damaged goods.
Insurance: You can rest assured we insure all deliveries against loss or damage in transit.