Terms and Conditions

TERMS AND CONDITIONS
Your statutory rights are not affected.

Placing of an order and acceptance of that order constitutes a contract of sale under the terms of the seller and English law.
We check all goods for quality and condition before they are dispatched. In the unlikely event any part of your order is received missing or in a damaged condition contact us immediately on receipt of your order, you must inform us within 3 working days by sending an email to sales@tinkerbellcreations.co.uk. Claims for missing or damaged items after 3 days from dste of delivery will not be replaced or refunded.

PREORDERS: Deposits taken are NOT refundable or transferable. if for any reason we are unable to supply the item you would be offered a refund.
Pre-orders paid with other items will be subject to additional shipping if sent seperately. All preorders not paid for within 2 weeks of release will be sold to other customers on our waiting list.
Prices shown with the item or in the drop down option selection boxes is the price of that item. Prices are subject to change without notice.All goods remain the property of Tinkerbell Creations until paid for in full.
The currency of the shop is British Pounds (GBP). All orders will be processed in GBP. the actual amount in your own currency will be determined by your credit card issuer at the time we process your order.
Colours are for guidance only as colours may vary in scanning, photography etc. Sizes are approximate.. Items in demonstrative photographs are not included with that item, they are shown for demonstrative purposes, for example, in the photograph of a Doe suede body where it is demonstrated with limbs, the limbs are not included in the price . Where an item has several sizes, colours or other choices not all options may be illustrated in the photograph.
Prices shown in the shop do not include the shipping cost
DISCOUNTS.You may only use ONE DISCOUNT CODE PER ORDER. Free shipping if applicable will automatically be deducted. Discounts shown in the shop may not show on your order confirmation, but they will be deducted on your sales invoice.

SHIPPING METHODS: We will always use the most economical shipping method compared with delivery time. For deliveries in the UK we use FEDEX or DPD for items over 1kg or Royal Mail for items under 1kg. For deliveries overseas we use Royal Mail for items under 2kg DPDD, UPS and FEDEX. Carriage is undertaken in accordance with the carriers terms and conditions.

DISPATCH & DELIVERY: Times are approx and calculated by working days only, we DO NOT ship on saturdays and sunday. We try our best to get all items delivered by the next working day however we are not responsible for courier delays.
Loss or Damage in Transit: We check all goods for quality and condition before they are dispatched. In the unlikely event any part of your order is received missing or in a damaged condition contact us immediately on receipt of your order by e-mailing us at sales@tinkerbellcreations.co.uk. You must retain all damaged items and packing should the carrier need to carry out an inspection. If the goods and packaging are not available for inspection the claim will be rejected and you will be liable for the cost of the damaged goods.
Insurance: You can rest assured we insure all deliveries against loss or damage in transit.

RETURNS: PLEASE USE 2nd CLASS SIGNED FOR (ORANGE LABEL) TO RETURN GOODS. We will only refund postage at this rate. All goods must be returned in original packaging and original condition, all you need to do is return the goods within 14 days and we will credit your account if the total is under £20 or we will refund or replace your item as soon as we recieve it.

PLEASE NOTE: Needles, Books, magazines, Catalogues DVD's, paper patterns or other printed periodicals cannot be returned. Bodies made to order and Materials cut to length at your specification, such as, elastic, fabrics, lace, etc. CANNOT be returned.

Loyalty Points. Loyalty points awarded have no cash value. When leaving reviews to earn loyalty points you may only earn points for the goods you have purchased within the last month of your purchase.